Internal crisis averted
Payroll Crisis Turned TrustBuilding Opportunity
Sometimes a crisis isn’t your fault,
but it becomes your responsibility to fix.
That’s exactly what happened to ABC Government Contractor, an organization with a large veteran workforce. On the Friday before Veterans Day, their payroll provider notified them, late Thursday evening, that employee payments wouldn’t process until the following Wednesday.
With thousands of employees about to miss a paycheck on a meaningful holiday weekend, leadership called Kith, the parent company of CrisisResilient 365, to step in immediately.
.png)
Because this organization had done the crisis-prep work, they were able to pivot with clarity and make decisions rooted in a deep understanding of their stakeholders. They knew exactly who would be impacted, how they preferred to receive information, and what support they would need most in the moment.
How their readiness showed up:
They turned values into action, using the frameworks they’d practiced to build and activate a crisis plan in hours.
They set up the right support, launching both a hotline and resource center because they knew employees preferred a human touch during stressful moments.
They communicated with empathy, explaining the situation, offering help, and setting clear expectations.
Outcomes
When you’re prepared, a crisis can become an opportunity to strengthen trust, rather than lose it.
12
Out of 2,000 employees called the hotline
0
Leaks to the press
10
Point increase in employee trust
Want More Examples?
Talk To Our Team
Complete the form to access a downloadable gap analysis example and schedule time with our team.